Our Service is Stronger!

Hi, my name is Tyler Williams and I am a part of the impeccable client relations teams here at Isolate Extraction Systems. My main goal is to make your extraction process the least of your worries, even through the troubling times of this pandemic. If anything has changed during these times, it is that our service has become STRONGER and more RELIABLE. No matter the circumstances, I will strive to be available at a moment’s notice. Throughout this pandemic, I have successfully commissioned 5 of our incomparable CO2 extraction machines, all while following and respecting COVID restrictions. Not only have I been onsite working diligently with clients one-on-one, but we have also been offering virtual commissioning. I am flexible when it comes to making my clients successful in any way possible. 

During these troubling times, I have made it a goal to be on-site with my clients as much as possible. This is true even if it means being onsite for over 2 months straight. The first thing I tell my clients when I arrive is that I will not leave until the extractor is up and running at its full potential. When things do not go as planned, I am willing to go out of my way to get parts as quickly as possible. The last thing we want at IES is for our client to have downtime. Many times, I have traveled over an hour one way to get parts needed to keep a client running. With that being said, our team is willing to come out to your facility on very short notice. For example, I have flown out the very next day when I heard a client was in need in Indiana. As I like to say, “I am only one phone call away.” All in all, I treat every customer like they are my only customer. 

Not only do we strive to be stronger when it comes to servicing our equipment, but we also look to build the relationships stronger with our clients. There have been multiple instances where I have had the privilege of spending time with clients outside of the work environment. I enjoy this time getting to know my clients at a more personal level and seeing how I can then help them in upcoming ventures. The best feeling is calling a client after the commissioning and hearing the successful results of their extraction after I had left. The multiple google reviews I have been lucky to receive are just small proof of the quality the IES client relations team will give you!   

Tyler Williams

Client Relations Representative

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1 Response
  1. Dec 2020… During these challenging times for manufactures and businesses in this industry, I wanted to express a note to say Thank you for the customer service from Tyler Williams while visiting our facility in the start up phase this December. Tylers exhibited exceptional customer service in his approach and process to helping our team in getting set up and operational. Being a solution provider and executing is clearly a skill set and attribute Tyler exhibited while onsite.

    Also would like to give accolades to Matt Henderson our point contact at IES. Matt also exhibited professional and timely information as we walked through our purchase and delivery. He has continued to communicate and respond to any questions that we may have in making sure we are successful.

    On behalf of Hemp Bio Corp,

    Thank you!