Our Service is Stronger

My name is Tyler Williams and I am a part of the client relations teams here at Isolate Extraction Systems. My main goal is to make your extraction process the least of your worries, even through the troubling times of this pandemic. If anything has changed, it’s that our service has become stronger and even more reliable. No matter the circumstances, I will strive to be available at a moment’s notice. In spite of this pandemic, I have successfully commissioned 5 of our incomparable CO2 extraction machines, all the while following and respecting COVID restrictions. Not only have I been onsite working diligently one-on-onewith customers, but we have also offered virtual commissioning.

During these troubling times, I have made it a goal to be on-site with our customers as much as possible. This is true even if it means being onsite for over 2 months straight. The first thing I tell our customers when I arrive is that I will not leave until the extractor is up and running at its full potential. When things don’t go as planned, I am willing to go out of my way to get parts as quickly as possible. The last thing we want at IES is for our customer to have any downtime. Many times, I have traveled over an hour one way just to get parts needed to keep a customer’s system running. With that being said, our team is willing to come out to your facility on very short notice. For example, I flew out the very next day when I heard a customer was in need in Indiana. As I like to say, “I am only one phone call away.” All in all, I treat every customer like they’re my only customer. 

Not only do we strive to be stronger when it comes to servicing our equipment, but we also look to make relationships with our customers stronger. There have been multiple instances where I have had the privilege of spending time with customers outside of the work environment. I enjoy this time of getting to know each other on a more personal level and seeing how I can then help them with upcoming ventures. The best feeling is calling a customer after the commissioning and hearing the successful results of their extraction after I had left. The multiple google reviews I have been lucky to receive are just small proof of the quality the IES client relations team will give you!   

Tyler Williams

Client Relations Representative

1 Response
  1. Dec 2020… During these challenging times for manufactures and businesses in this industry, I wanted to express a note to say Thank you for the customer service from Tyler Williams while visiting our facility in the start up phase this December. Tylers exhibited exceptional customer service in his approach and process to helping our team in getting set up and operational. Being a solution provider and executing is clearly a skill set and attribute Tyler exhibited while onsite.

    Also would like to give accolades to Matt Henderson our point contact at IES. Matt also exhibited professional and timely information as we walked through our purchase and delivery. He has continued to communicate and respond to any questions that we may have in making sure we are successful.

    On behalf of Hemp Bio Corp,

    Thank you!

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